Refund policy

Refund/Return/Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at moontaximerch@gmail.com. Please note that returns will need to be sent to the following address: 940  

Please note shipping costs are non-refundable. You are responsible for return shipping.

If your return package does not successfully arrive at our warehouse, we cannot issue a refund or exchange. 

Refunds are not issues for existing orders for new sales.

You can always contact us for any return questions at moontaximerch@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Please be sure to have a photo attached. 

We do not accept returns or exchanges for apparel items that become damaged or shrink after washing. 

Exceptions / non-returnable items
Unfortunately, vinyl and posters cannot be returned. All vinyl is subject to minor cosmetic defects, cosmetic damages, or cosmetic differences due to the nature of the vinyl pressing and shipping process. Posters may show slight wear due to the nature of moving around and being on tour. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at moontaximerch@gmail.com.

Address Change/Cancellation

Contact moontaximerch@gmail.com to update your shipping address or cancel your order. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

Address Changes

If your order has already shipped, we are not responsible for packages lost due to an incorrect shipping address being provided with your order. You will not be refunded for your order. If your packages is returned to our warehouse, you will be contacted. In this instance we will allow 1 reshipment of your order upon your sipping address confirmation. If your package fails to be delivered after your reshipment, we will refund the cost of the items in your order, minus the cost of shipping.

Packages Not Received

In the case that your package was scanned as delivered, but was not received, we will need to be notified within 2 weeks. Please send evidence that a claim for a missing package has been filed with USPS before emailing our customer service team. Unfortunately, we are not liable for packages lost in transit, but we will look over the information sent to see if the package qualifies to be replaced.